Start

The Start node marks where every flow begins. When a conversation is handed to a bot, execution begins here and immediately advances to the first connected node. It performs no action and has no configuration — it simply exists to anchor the flow's entry point.

Every flow has exactly one Start node, and it cannot be deleted.

When Flows Begin

A flow starts executing when a conversation is handed to a bot. This happens in several situations: a customer messages a channel for the first time and the connector routes to the default flow; a customer types a global keyword that triggers a specific flow; another flow redirects here via a Jump To node; or a flow ends and the conversation returns to the default responder.

In all cases, the system sets the conversation's current position to the Start node, which immediately advances to whatever node is connected to it.

On the Canvas

The Start node has a single output handle and no input handle — nothing can point to it because it's always the beginning. You connect it to the first meaningful node in your flow: typically a Message that greets the customer, or a Conditional that routes based on context.

A Note on Flow Design

The Start node is not where you put greeting logic or initialization steps. It's purely structural: a marker that tells the system "begin here." Any welcome message, authentication check, or context setup belongs in the nodes that follow it.