Conversational Flows

Conversational flows are designed to create engaging onboarding experiences through conversational interfaces. These flows enable you to build interactive, dynamic user journeys that guide users through the onboarding process using natural, conversational interactions.

Overview

Conversational flows provide a powerful way to create onboarding experiences that work seamlessly across multiple channels:

• WhatsApp: Reach users where they already communicate
• Web: Provide conversational experiences directly in your web application

Key Concepts

Canvas

The canvas is your visual workspace where you design and build your conversational flows. It provides an intuitive interface for creating, editing, and managing the flow structure.

Nodes

Nodes are the building blocks of conversational flows. Each node represents a specific action, decision point, or interaction within the flow. You can connect nodes together to create complex, branching conversations that adapt based on user responses and conditions.

Dynamic Builder

The conversational flow builder follows the typical pattern of dynamic builders, allowing you to:

• Drag and drop nodes onto the canvas
• Connect nodes to define the flow logic
• Configure each node's behavior and properties
• Test and iterate on your flows before deployment

Getting Started

To begin building conversational flows:

1. Review the Builder Rules to understand the fundamental constraints and best practices
2. Learn about the Builder Tools to work efficiently with the canvas
3. Explore the available nodes and learn how to configure them for your specific onboarding needs